What is Marketing Resource Management (MRM)?
Marketing Resource Management (MRM), also known as Marketing Operations Management
and Brand Asset Management, is about using technology to manage marketing workflows,
assets, campaigns and suppliers to reduce costs, reduce cycle times and improve
brand consistency / compliance.
MRM is a horizontal technology, being applicable to any organisation where developing
and maintaining a strong brand is important.
There is a wide range of technologies that can be used to automate marketing processes;
some are part of the MRM solution while other tactical solutions and existing
systems (e-mail marketing, stock management and campaign management tools) can
be integrated.
The advantage of a modular, configurable solution is that the MRM functionality
can be aligned with existing operational processes and systems over a period of
time with each phase of deployment delivering a rapid return on investment.
Alternatively, an off-the-shelf solution can be deployed rapidly (in days), to
deliver immediate automation of key marketing processes.
Please click on the various zones of the image below to learn more about MRM.
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Still distributing CD’s?
Centralise brand guidelines.
Enables people across the organisation and within marketing supply
chain to access the brand rules; reducing the risk (and cost) of brand
dilution. The cost of getting this wrong can be immediate (re–work/
stock destruction) or longer term (brand dilution, client confusion,
lost revenue)
Traditional method of communicating brand guidelines and assets has
been either printed books or CDs, providing on–line access means, in
comparison it is faster and cheaper to update the guidelines and
communicate these changes to people.
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The need to integrate software with management processes and
ways of working illustrated here; a brand site sitting in
splendid isolation will not deliver full value. Its existence
needs to register in peoples minds, use on–line training tools
to build awareness of the importance of the brand, communicate
an intolerance getting it wrong.
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Provide more than the rules – provide the images,
resources collateral that define the brand experience.
Empower people to make the correct creative decisions – provide
knowledge and support to select the most appropriate communication
method to achieve their objectives.
Changes the relationship between the brand guardians and the
organisation from police and confrontation to enabler and
supporter.
Manage the lifecycle of assets within the asset store; set expiry and
review dates; define asset ownerships. Maintain visibility of the brand
archive.
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Manage stock levels and re–order quantities alongside the
management of the asset lifecycle. Avoid re–ordering 10,000
copies of an item that is due to be reviewed and updated next
week. Reduce waste.
Integrate with existing stock management systems to
centralize the decision making.
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Provide an on–line shopping basket for people to order hard
copies of items; could be literature, could be branded
widgets.
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Introduce eProcurement to your print suppliers. Obtain quotes
from approved suppliers while controlling who makes the print
decision. Deliver print orders and artwork to printers
on–line.
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Manage multiple agency relationships on–line. Define agency
roles and monitor/ measure their delivery. Separate creative
from production/ fulfillment throughout your marketing supply
chain. Obtain quotes on–line for routine work. Brief agencies
and approve their work in a collaborative workspace.
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Providing templates to create print–ready artwork reducing
creative expenditure) and empowering people to be on–brand.
Create multi–page brochures, fact sheets, sales aids, cards and
product sheets as templates for users to localize. Approve for
cost/ copy and automatically send to print. Saves a lot of
money.
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Manage marketing plan/campaign plan approval. Capture
anticipated outcomes and budgets. Provide best–practice project
types for teams to launch track tasks. Capture costs and results
for 360o management information and performance evaluation.
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Providing templates to create print–ready artwork reducing
creative expenditure) and empowering people to be on–brand.
Create multi–page brochures, fact sheets, sales aids, cards and
product sheets as templates for users to localize. Approve for
cost/ copy and automatically send to print. Saves a lot of
money.
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Generate electronic press packs by linked press releases to
associated content (images, product specifications) and
distributing to media targets. Provide targets with a content
rich, personalized website containing the press archive,
available 24/7. Track and monitor success of specific campaigns.
Capture and store press clippings resulting from each
campaign.
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Communicate with discreet stakeholder groups by generating
content rich communications and tracking response rates. Provide
stakeholders with a personalized website containing all
communications and associated content (video, audio, podcasts,
images…).
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Align creative expenditure with need to reduce inappropriate
creative expense. Manage briefing and approvals online. Reduce
re–work and cost–of–error. Track time and project / task status.
Replace paper job–bags. Increases speed to market by automating
process.
Citrix Systems found that by empowering their agencies to set–up
projects within a brand management system whenever they received a brief
from anyone in Citrix Systems (Florida, USA); the brand team had
visibility of all live activities and thus reduced the number of
off–brand items rejected at the final approval stage.
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Integrate existing on–line marketing solutions with campaign
decision–making and approval. Create and approve on–line
creative and content within the projects center and capture
anticipated results and actuals.
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Capture management information to report on campaigns and
provide forward workload visibility. Reduce reliance on excel
spreadsheet and minimize duplication of effort in capturing and
reporting on performance.
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Integrate desktop marketing solutions with campaign
decision–making and approval. Create and approve creative and
content within the projects center and capture anticipated
results and actuals.
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Provide a personalized dashboard with to–do lists and
workload status for each member of the marketing team. Reduce
reliance on e–mail as a work management tool.
Provide management with a dashboard highlighting project status,
altering them to potential issues and providing access to management
information.
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Capture and approve campaign budgets and actuals. Manage and
control print expenditure. Improve risk management of marketing
processes through defined control frameworks and management
information.
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